Returns
At Velora, we want you to shop with peace of mind. You have 14 calendar days from the date you receive your order to return it, without having to provide any reason.
Conditions
- The garment must be unworn, unwashed, and in the same condition in which you received it, with its tags and packaging.
- You can try it on to check the size and fit, but you cannot wear it.
- Worn, washed, customer-damaged, or untagged garments are not eligible for return.
How to request a return
- Write to us at reinaldogyro99@icloud.com within 14 days of receipt, indicating your order number and the garment you wish to return.
- We will respond within a maximum of 48 business hours with instructions and the shipping address.
- Send the package using a service that includes a tracking number and keep the receipt.
Who pays for the return shipping
Return shipping costs are borne by the customer. If the garment arrives defective, damaged, or is not the one you ordered, we will cover the cost: write to us with a photo and we will resolve it.
Refund
Once we receive and inspect the garment, we will refund the amount using the same payment method you used. The refund is issued within a maximum of 14 days from the date we receive your request, and may be withheld until we receive the product.
Incorrect or defective order
If you receive something that does not match your order or has any defects, write to us at reinaldogyro99@icloud.com as soon as possible, with your order number and photos.
Contact
Velora
reinaldogyro99@icloud.com
We respond within a maximum of 48 business hours.